FAQs — Atlas Shippers International, Inc. - Send Balikbayan Boxes (2024)


How do I track my Atlas Box?

CLICK HERE to track your box or use the link in our navigational menu called “Track My Shipment”.

I can’t find the receipt, transaction or invoice number to track my Atlas Box. Can you find my tracking information with my name?

To preserve and secure the privacy of our clients, we are only allowing tracking with a tracking number and cannot use the name of sender or consignee in order to track.

Is Atlas Shippers International, Inc. and Atlas Express Padala (aka AXP) part of the same company?

No, we are not affiliated with Atlas Express Padala (AXP). If you sent a box through them, your tracking information will not work in our tracking system. We understand this is confusing and are working to alleviate this issue.

Why are prices to ship or delivery times not posted here on the website?

Each location offers differing rates and delivery times depending on size, box origin, delivery location, etc. We understand our customers’ needs to find out a starting rate and/or expected delivery times. To make this as simple as possible, you may either:
Call us anytime at (800)285-2797,
• Chat with us anytime (via the chat module at the bottom right of any page on our website or on
Facebook), or
•Call your local agent.

To find an agent closest to you, visit our Branch Locator.

What are the sizes and prices for the Atlas Boxes (empty boxes) offered?

We currently have 4 (four) offerings for shipment and 1 (one) offering for travel. The empty box sizes and prices are as follows:

  • MACHO: 24” x 18” x 24” for the outside of box / $11 each

  • REGULAR: 23” x 17” x 20” for the outside of box / $10 each

  • ATE: 23” x 17” x 10”/ $7 each

  • JR: 18” x 8” x 8” / $4 each

  • TRAVEL BOX: 21” x 14” x 20” / $13 each

Please double check the pricing with your local agent as prices are subject to change.

What items are not allowed inside my Atlas Box?

Your self-packed Atlas boxes should not have any items including but not limited to:

  • illegal, restricted items

  • contraband,

  • goods more than 24 pieces of each kind,

  • anything exceeding $500,

  • water, petrol products, fluids, and other liquid products that may damage

  • cash, gold, jewelries,

  • automobiles, dismantled auto parts, car spare parts (A.K.A. “chop-chop”),

  • guns, ammunitions, grenades, night vision scope, gun parts, military equipment including weapon slings, explosives, holster, any weapon parts and other electronic military gadgets, defense article or items with military or proliferation applications,

  • prohibited drugs including but not limited to marijuana, cocaine, barbituates, heroin, etc. and prescription drugs (prescription attached), drug paraphernalia,

  • absinthe (alcohol), alcoholic beverages,

  • hazardous materials,

  • biological (for example, but not limited to, cremains or ashes),

  • plants and seeds,

  • soil,

  • dog and cat fur, fish and wildlife, game and hunting trophies, pets,

  • ceramic tableware, cultural artifacts and pottery, Haitian animal hide drums,

  • food products such as cheese, meat, fruits and vegetables, livestock and poultry, perishable food items,

  • merchandise from embargoed countries,

  • textile (roll),

  • used clothing of commercial quantity (Ukay-ukay in bales),

  • articles that infringe intellectual property rights of their owners, and

  • p*rnographic materials.

Should there be contraband, illegal and restricted items be found in an Atlas box, the U.S. Dept. of Homeland Security will seize these items in accordance with United States Code Title 19, 1594 and Title 22, 401 and violators will be fined and/or prosecuted accordingly. Atlas Shippers also reserves the right to sue the sender to the fullest extent of the law. The Sender will be responsible for paying the total cost of inspection and damages that will be incurred in the course of examination and the cost of legal proceedings and delays. Read the entire ATLAS SHIPPERS TERMS AND CONDITIONS OF CARRIAGE which is also on the back of every invoice and is signed by and agreed to by every sender.

Is there a limit of liability on each Atlas Box?

The limit of liability assumed and payable by Atlas Shippers, their agents, and employees is a maximum amount of $200.00 per Regular and Macho box only.

How do I pack liquids in my Atlas Box?

Best Practices:
- If your bottle has a pump,
make sure that the pump is in the locked position.
- It is best if liquid containers have the Security Rings, Bottle Seals or Tamper Resistant Sealing still intact.
- Use plastic wrap, packing tape, and plastic bags to ensure that your liquids are packed properly.
- When packing liquid containers in your Atlas Box, it is best to avoid putting them alongside the walls of the box or next to metal, canned goods, or anything with a sharp edge.
- Using our methods outlined below will help to ensure that if your liquids happen to be damaged during shipment, the rest of your items (and most importantly your Atlas Box) remain intact and undamaged.

If your bottle has the seal, use a plastic wrap of your choice and preference to wrap around the opening of the container. Using packing tape, tightly wrap the tape around (and over) the plastic wrap and container to make sure that the tape stays in place. Place liquid in a plastic bag.

If your bottle does not have a seal, tape the cap off of the container and place (about 1-2 feet wide of) plastic wrap over the opening, placing the opening in the middle edge of the wrap, then put the cap back on tightly on top of the plastic wrap. Use the excess plastic wrap to seal the outside of the cap to the container. Using packing tape, tightly wrap around and over the plastic wrap and the container to make sure that the tape stays in place. Place liquid in a plastic bag.

See video below for visual instructions:

Is there a weight limit for an Atlas Box?

We do not have a weight limit when sending through Atlas Shippers International, however we do charge an extra fee for heavy boxes/items for a couple of reasons:
1)While Atlas Boxes are sturdy, they are built to sustain only a certain amount of weight. Should our clients decide to pack a box with more than the limit, the integrity of the package is compromised and risks being delivered improperly (i.e. with holes, damage to the goods inside, etc.) and it is in our best interests to make sure our clients’ consignees receive their packages intact.
2) The second reason is that when a box is excessively heavy, we require more than one person per box to carry, not just here stateside, but also in the the Atlas Shippers Distribution Services warehouses and subsequently all those delivering the boxes to the consignees.
Thank you for understanding that we only want what is best for the integrity of the boxes and for the safety and concern of our agents and employees.

Does Atlas Shippers open the boxes?

No, Atlas Shippers does not open boxes, however US or Philippines Customs require spot-checking on shipping containers. They are looking to confirm packing lists match the actual contents of the balikbayan boxes and that there are no illegal items. This process may cause a delay, especially if a discrepancy is found. We encourage honest and thorough packing lists since Atlas Shippers does not open boxes to verify contents. Every customer is responsible for being truthful and lawful.

Does Atlas Shippers International ship from the Philippines to USA?

No, Atlas Shippers International only currently ships from USA to the Philippines.

Atlas Locations:

*Branch Locator*

Anaheim - Coming soon


Los Angeles

Mira Mesa

Moreno Valley

NorCal - Coming Soon

Oxnard - opening soon

Rancho Cucamonga

Santa Clarita

SFV/North hills

West Covina

Tucson, AZ


Denver, CO

Kansas City, KS

Las Vegas, NV - Coming Soon

El Paso, TX

Chula Vista


FAQs — Atlas Shippers International, Inc. - Send Balikbayan Boxes (1)

Download the Atlas Shippers International app to effortlessly track your box, schedule pickups and drop-offs, view promotions, manage your orders, and connect with us—all at your fingertips!

FAQs — Atlas Shippers International, Inc. - Send Balikbayan Boxes (2024)


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