How To Set Up An Appointment At An Apple Store (2024)

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How To Set Up An Appointment At An Apple Store (1)

By Sudz Kar 63 comments Last updated January 16, 2020

Is your iPhone, iPad, Mac, or other Apple Product not working or behaving as expected and you need to make an appointment at your local Apple Store? But can’t figure out how to do that? If so, we got you covered with these easy steps to help you set up an appointment at an Apple Store with those Apple Geniuses!

Unfortunately, Apple does not make this process easy! Instead of a simple call or pressing a button online, you need to jump through some hoops to actually make an appointment. So here we go!

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Contents

  • First Off, Is the Apple Genius Appointment Free?
  • How do I make an appointment with the Apple Genius Bar?
    • Follow these steps to set-up an appointment with your local Apple Store and Apple Genius
    • Drop By Your Local Apple Store
    • Make An Appointment With Apple via the Apple Support App (not available in all countries)
    • Make An Apple Store Genius Appointment Via a Web Browser
  • What To Do Before Your Apple Store Genius Appointment
  • Reader Tips

First Off, Is the Apple Genius Appointment Free?How To Set Up An Appointment At An Apple Store (2)

Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.

However, if they are not able to repair your problem on-site or if your device needs replacement parts, then there are associated charges.

And of course, the amount you pay is dependent on whether your devices are covered under Apple Care plans and warranties or if they are out of warranty.

Also, liquid or water damage is never covered–whether you have a warranty or not!

How do I make an appointment with the Apple Genius Bar?

Follow these steps to set-up an appointment with your local Apple Store and Apple Genius

Please note that some problems only let you receive support via phone support, chat sessions, or email.

Most hardware problems allow for live appointment support.

Drop By Your Local Apple StoreHow To Set Up An Appointment At An Apple Store (3)

Despite what you may hear, you can indeed just drop by your local Apple Store and get a Genius to look at your device.

But the downside is you probably will need to wait anywhere from a short to a long time before an appointment slot becomes available. This all depends on how busy the store and Geniuses are–so be prepared and be patient if you decide to just stop by.

Another option is to make an appointment ahead of time. Do this from your iPhone or iPad using the Apple Support App, or make an appointment using a web browser on a computer or other device.

Make An Appointment With Apple via the Apple Support App (not available in all countries)

  1. Download and install the Apple Support App on your device via the App Store if you don’t already have the app
  2. Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
  3. On the bottom menu, choose Get SupportHow To Set Up An Appointment At An Apple Store (4)
  4. All the devices associated with your Apple ID list, choose the device that’s having a problem
  5. Apple shows the most common problems and solutions–tap on those if you want to learn more
  6. To get to the appointments page, follow the on-screen steps to isolate your problem and look for the option Bring in for RepairHow To Set Up An Appointment At An Apple Store (5)
  7. Tap Find Locations Now
    1. Locations Services must be enabled for this to work–so allow it if not already allowed
  8. Apple Support lists the closest providers to your current location and that store’s availability–tap on a provider to choose that location
  9. Select the date and time you preferHow To Set Up An Appointment At An Apple Store (6)
  10. On the Summary page, review the appointment details and press Reserve to confirm it
    1. To change date or time, select the back arrow and updateHow To Set Up An Appointment At An Apple Store (7)
  11. To check status, press the Account button in the bottom menu
    1. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates

Make An Apple Store Genius Appointment Via a Web Browser

  1. First, visit theApple Supportwebsiteor visit the Apple Genius Support Page
  2. Scroll all the way down to the section Want to talk with someone? or Get hardware helpHow To Set Up An Appointment At An Apple Store (8)
  3. Press or click the link Contact Apple Support if applicable
  4. Choose the Apple device or productyou need help with
    1. Further, isolate your problem by selecting the on-screen options that best match your problem
    2. If your problem isn’t listed, select the topic is not listed and type in what’s going on
  5. Apple lists options for the most common problems with possible solutions–click on those if you want to know more
  6. To get to the appointments page, look for the option to Bring in for RepairHow To Set Up An Appointment At An Apple Store (9)
    1. If you don’t see this option, go back and make other selections that are similar to your current problem
    2. Not all support issues have Apple Store Genius appointment options
  7. Sign in with your Apple ID and password
    1. If you enabled two-factor authentication, enter in the verification code
    2. Trust your browser and computer if asked
  8. One the Bring in for Repair screen, enter a location or choose the current location and select your mobile carrier, if applicable
  9. Select an Apple Store from the list of options available in your area
  10. Select from the available dates and timesHow To Set Up An Appointment At An Apple Store (10)
  11. You should see a confirmation of the appointment with a Case ID
    1. Add a comment if you want to provide additional detailsHow To Set Up An Appointment At An Apple Store (11)
  12. To change or cancel an appointment, choose Reschedule or Cancel (to delete it)
    1. You can also do this via Apple’s confirmation email via Manage My ReservationsHow To Set Up An Appointment At An Apple Store (12)

What To Do Before Your Apple Store Genius Appointment

  1. Back up your data using your computer or iCloud or Time Machine for Macs
  2. Update your device’s software to the latest version available
  3. Check your warranty status for Apple Care+

Reader TipsHow To Set Up An Appointment At An Apple Store (13)

  • Go to: apple’s genius site
    • Select Get Software (or Hardware) Help
    • Choose the device that has problems
    • Select Repairs and Physical Damage or Hardware problem
    • Choose The topic is not listed
    • Enter a description of your problem
    • Press Continue
    • Choose to Bring in For Repair
    • Select location, store, and date/time
  • Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada

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How To Set Up An Appointment At An Apple Store (23)

Sudz Kar

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

Reader Interactions

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Show 63 Comments

  1. How To Set Up An Appointment At An Apple Store (24)john harris says

    I would like to get battery changed on my apple I phone 6 S plus If I get an appiontment, is it possible for you to back up anything that needs saving as I am of mature years & not very confident. Can you inform me if the required battery is in stock & can be kept for my visit as I will be travelling along distance. Many thanks for any help you can give me J V HARRIS

    Reply

  2. How To Set Up An Appointment At An Apple Store (25)Clifford Clark says

    I would like to set an appointment to have someone help me figure out how to transfer a video from a USB flash drive to a phone or computer that is not a Mac product for example something using Android.

    Reply

  3. How To Set Up An Appointment At An Apple Store (26)Dao Tran says

    Switch on and off doesn’t work sometimes

    Reply

  4. How To Set Up An Appointment At An Apple Store (27)Fiona Henwood says

    i need a ipod battery replacement for 120gb classic and i’m staying in ellenton fl and would like to know if theres some place I can go to do that.I also would like to be able to tranfer my music to a phone as my ipod has seen better days.If that is possible please let me know thank you

    Reply

  5. How To Set Up An Appointment At An Apple Store (28)jo cantu says

    I need help tightening my Mac Air’s screen part as it’s loose. I also have a problem that when I type out a request in the toolbar I get another advertisem*nt for something I didn’t ask for.

    Reply

  6. How To Set Up An Appointment At An Apple Store (29)Eduardo conde says

    I m trying to do a appoint to in a apple store but everything is too much difficult my is apple is blocked I think that the best is brake the phone and get a androide

    Reply

  7. How To Set Up An Appointment At An Apple Store (30)Sylvia Owen says

    I have tried for an hour to make an appointment to buy Apple items at the 5th Ave.store tomorrow.
    Can you do this for me

    Reply

  8. How To Set Up An Appointment At An Apple Store (31)florence payne says

    YOU have the WORST connect info I have ever seen? all i want is an appointment to select a new Mac, and why do i want an appointment because i would like someone’s undivided attention who can answer my questions. for $5000+ dollars I dont think that this is too much to ask. And to be honest if I didnt already have an IMAC you would not be my first stop for a new computer just because your web site is the pits.

    Sincerely F.J.A. Payne

    Reply

  9. How To Set Up An Appointment At An Apple Store (32)martha says

    i have been on hold for over an hour! i need to make an appointment at the Reno Summit store.I have been to the store twice with NO help. Getting ready to go Android!!!

    Reply

  10. How To Set Up An Appointment At An Apple Store (33)Jacqueline says

    I am EXTREMELY disappointed with the Apple Web site. I simply want to make an appointment to come into my local Apple store and received some IN-PERSON assistance with transferring my old iPhone 8 to me new iPhone SE. I have a few problems that need FACE-TO-FACE assistance. I can NOT find, anywhere on this site, a calendar on which to do this. My time is just a precious as anyone else’s and I can’t stand around waiting for someone to find the time to service my needs in the store. An appointment is essential!

    Reply

  11. How To Set Up An Appointment At An Apple Store (34)Holly Bail says

    I purchased a new I pad and need help setting it up. I want to make an appointment at the Apple Store in University Village in Seattle Washington. I would like to make it for Friday 8/5/2022 in the morning.

    Reply

  12. How To Set Up An Appointment At An Apple Store (36)Edna Erazo says

    I cannot use my apple store or I tunes on my I phone 13 Pro Max I need an appointment to go to the store and fix my problem

    Reply

  13. How To Set Up An Appointment At An Apple Store (37)B Adams says

    Hi y’all,

    I have a new IPAD and would like to make an appointment to come in so that you can make it works.

    Im from 30506 area. Thanks

    Reply

  14. How To Set Up An Appointment At An Apple Store (38)Frances brandano says

    Connection.. said I’m not connected to a secure server when in car trying to do research… confused and need help!!!

    Reply

  15. How To Set Up An Appointment At An Apple Store (39)Sarah Elizabeth Blakley says

    my I pad is still charngeing but the Buttaey is as a red line it s build in every time get lower number and shut off and when you wait for it to come back on then its will say goes to back to lower number put its not going highder and still suit off can can you fix it for me its not stay on all the the time why it get me mad and up set with it I’m try ing to make it to say on all the time its not work ing with me so can you help me because my Beattary won’t get full why its do doing this that not normal for my I pad please help me from Sarah Blakley p.s please and thank you if you do find out please let me know ok

    Reply

  16. How To Set Up An Appointment At An Apple Store (40)Bettye Fowler says

    I am 79 years of age, have a iphone 7s and I am not technical savy. The phone is not backing up my information and I get a message not backed up because of poor network connection, sometimes it doesn’t ring when called but goes directly to the answering machine the screen does not stay lit please advise how I can get an appoint to resolve these problems. Thank You,Bettye Fowler

    Reply

  17. How To Set Up An Appointment At An Apple Store (41)Maryann McCrea says

    I received an iphone 11 as a Christmas gift. I am 84 years old and am not cell phone savvy. I would like to make an appointment at the White Plains, N.Y. store with an Apple genius to set up and show me how to use my new phone. Please advise me.

    Reply

  18. How To Set Up An Appointment At An Apple Store (42)analyn c nauta says

    I would like to make an appointment in regarding my new iphone13. I would like to visit an apple store. Please advise. Thank you.

    Reply

  19. How To Set Up An Appointment At An Apple Store (43)Joe Larotonda says

    When I tap any character on the keyboard of my IPAD Mini, nothing happens. I can no longer compose
    E-Mails or text messages.

    Reply

  20. How To Set Up An Appointment At An Apple Store (44)Jon Procopio says

    I really need some answers. I bought a series 4apply watch used, three years ago. I asked Apple at that time what to do to make sure it wasn’t stolen. I was told to make the seller pair it with his iPhone. The. Unpair it. Then pair it with my iPhone to make sure it was disconnected from his Apple account. If it paired with my iPhone it was Not Stolen. It worked! I followed everything. I paired it with my iPhone 6. I upgraded roan iPhone 8, it paired fine. I upgraded to an iPhone XS it paired fine. I just two weeks ago upgraded to iPhone 13 and it won’t pair. I took it to Apple store only for them to tell me my watch is STOLEN therefore it will not pair. SOMETHING WRONG WITH THIS. It is and has been paired to my account for 3 years!
    So all they could do for me is sell me a new watch! SUSPICIOUS TO SAYTHE LEAST.
    I think Apple can do better that this. SOMETHING IS WRONG please help me.

    Reply

  21. How To Set Up An Appointment At An Apple Store (45)Emelia Painstil says

    I want to book an appointment in the store in Milton Keynes how do I do it

    Reply

  22. How To Set Up An Appointment At An Apple Store (46)Uche Nwankwo says

    I am having problems getting connections with my I Phone 12

    Reply

    • How To Set Up An Appointment At An Apple Store (47)Uche Nwankwo says

      I’ve been trying to set up an appointment with the First Colony Store In Sugar Land Texas for Tuesday Nov. 2, 2021 without success.

      Reply

  23. How To Set Up An Appointment At An Apple Store (48)Ann Adams says

    Need technical help w my iPhone. Tried making appointment for the Wayne, NJ store.
    Way to difficult. Now I must go to the store just to make an appointment. This is the 3rd time I have had to go there for the same problem.

    Reply

  24. How To Set Up An Appointment At An Apple Store (49)Kristy says

    My phone is not acting as it should. I tried to update my iwatch and it’s having problems. My phone is automatically putting in wrong passwords into wrong accounts. Without me ever clicking in boxes. My watch is stuck on the Apple software circle. Even if I reset both the same is happening.

    Reply

  25. How To Set Up An Appointment At An Apple Store (50)Alan Parry says

    My apple id comes up as an old email address. When I try to log on apple doesn’t recognise my id and or password.

    Reply

  26. How To Set Up An Appointment At An Apple Store (51)sabri M taha says

    fix the I pad

    Reply

  27. How To Set Up An Appointment At An Apple Store (52)GREGORY Ruffa says

    I have an iMac- all in one, all was going fine and the internet was lost- not accessible and
    no icon to indicate a connection. Is this a software problem or does it need the attention of
    a Mac Genius???

    Reply

  28. How To Set Up An Appointment At An Apple Store (54)Fartun Hussein says

    Hey my phone is broken i need repair
    I need appointment if its possile please
    I dont know how to make appointment and where to start please any thing you can help me please

    Reply

  29. How To Set Up An Appointment At An Apple Store (55)Leon Rivers says

    Phone loses connection after talking on phone for a few minutes .The calling party can no longer hear me and then the phone goes dead .

    Reply

  30. How To Set Up An Appointment At An Apple Store (56)West Carson says

    I misplaced my Apple ID# and password. I can’t sign in my I phone to change the information. I need to speak with someone because I have my wife phone on his acct which is a LG and I don’t want to change the info on her acct.

    Reply

  31. How To Set Up An Appointment At An Apple Store (57)West Carson says

    I live in San Dimas Calif and I would like to make an appointment to see someone in an Apple store. I lost my icon on my I-phone and can’t figure out how to get it back. Need to be able to see the camera of my house activity fromADT on my phone.

    Reply

  32. How To Set Up An Appointment At An Apple Store (58)Ahmad Haider says

    Issues with Apple ID and passwords I phone is frozen apps not working my I phone is 10.

    Reply

  33. How To Set Up An Appointment At An Apple Store (59)Christian C. Cameron says

    I don’t have an IPhone, but want one. I tried searching online for an appointment link to visit in-store somewhere but found nothing. I live in south Minneapolis, Minnesota. I also want to purchase a hard drive.

    Thank you.

    Reply

  34. How To Set Up An Appointment At An Apple Store (60)Karen Vallerga Sowell says

    How do i make an appt at the Apple store in Roseville ? I want to purchase

    Reply

  35. How To Set Up An Appointment At An Apple Store (61)Antora Ghosh says

    I want an appointment, because I have to change phone glass.

    Reply

  36. How To Set Up An Appointment At An Apple Store (62)Carolyn Weinstock says

    Want to book shopping session for Friday or Saturday only options shown are today starting at 4:15.

    Reply

  37. How To Set Up An Appointment At An Apple Store (63)abdou akim sylla says

    dear madam
    i want to book i appointment beceause i have a problem on my iphone is not working

    Reply

  38. How To Set Up An Appointment At An Apple Store (64)Linda Dekel says

    Need an appointment for new iPhone in Huntington new york

    Reply

  39. How To Set Up An Appointment At An Apple Store (65)Genise Lisiewicz says

    My original Apple password is not accepted by my Iphone. I originally had this password for my IPAD.
    I am wanting to sign up for some apps, but because it says that my password is invalid, I cannot do this.

    Reply

  40. How To Set Up An Appointment At An Apple Store (66)Robin Dagati says

    I traded my old IPad in to the apple store and bought a new one. I have no idea what my login is? can someone help me please

    Reply

  41. How To Set Up An Appointment At An Apple Store (67)Charles Brown says

    I’m looking to buy the Apple 11 pro max phone and watch and just want to get worldwide unlocked and not activated and don’t know where or how to get them

    Reply

  42. How To Set Up An Appointment At An Apple Store (68)Janice Hyder says

    I need to bring my iPhone x in for someone and look at it because my speaker it is not working, right. At the apple store In Providence Place Mall.

    Reply

  43. How To Set Up An Appointment At An Apple Store (69)Sharath R says

    When I am talking on phone it’s not audible to me

    Reply

  44. How To Set Up An Appointment At An Apple Store (70)ISMAILCADE says

    Thanks sir I am trying to get

    Reply

  45. How To Set Up An Appointment At An Apple Store (71)candy k carby says

    I do not know how to even describe my problem on line and would like to make an appointment at the Dallas galleria at 5:00 pm today Jan 16. I am old and frustrated as I can not figure out how to do that. Can someone at Apple do that for me please? My problem will take 5 minutes max. They have either seen this and know how to fix it or not.

    Reply

    • How To Set Up An Appointment At An Apple Store (72)Elizabeth Jones says

      Hi Candy,

      We’re sorry you are having issues with one of your Apple Devices. Unfortunately, we cannot set-up an appointment for you. Follow this link to set-up an appointment at your local Apple Store.

      Reply

  46. How To Set Up An Appointment At An Apple Store (73)ISMAILCADE says

    Thanks sir for helping to me

    Reply

  47. How To Set Up An Appointment At An Apple Store (74)Norm Chesterfield says

    My screen on my 10x went blank

    Reply

    • How To Set Up An Appointment At An Apple Store (75)Norm chesterfield says

      My iphone 10x the screen went blank on me. I would like to schedule an appointment on April 18th 2019 at 10.00 am

      Reply

      • How To Set Up An Appointment At An Apple Store (76)SK says

        Hi Norm,

        Please follow these steps as listed in the article to set up an appointment with Apple Genius using a web browser. You can use any computer or tablet to set-up this appointment with Apple at your nearby Apple Store.

        Reply

  48. How To Set Up An Appointment At An Apple Store (77)Melina boaventura says

    Hi I would like to make an appointment to see about getting my iPhone 8 updated so I can use it thanks

    Reply

    • How To Set Up An Appointment At An Apple Store (78)SK says

      Hi Melina,

      Please follow the steps outlined in the article on creating an appointment using your web browser.

      Reply

      • How To Set Up An Appointment At An Apple Store (79)dr LIEBERMAN says

        contact to set up an appt at the summit mall store

        Reply

        • How To Set Up An Appointment At An Apple Store (80)Elizabeth Jones says

          Dr. Liberman,

          Please use this link to set-up an appointment at your local Summit Mall Store.

          Reply

  49. How To Set Up An Appointment At An Apple Store (81)Laura Emery says

    Hi, I have been going through the steps of making an appointment for tomorrow 14/4/2019 & not been successful. Could you book me in for tomorrow Sunday in the morning will be preferable.

    Thank you , looking forward to hearing back.

    Reply

    • How To Set Up An Appointment At An Apple Store (82)SK says

      HI Laura,

      I’m sorry but we are not able to set up an appointment for you.

      Try running through these steps again or call your local Apple Store directly and tell them you want to set up an appointment for your device.

      Reply

  50. How To Set Up An Appointment At An Apple Store (83)ydelle Bernardo says

    need yo reset my moms Mini Ipad. my niece mess up with her password and apple ID.
    please help

    Reply

    • How To Set Up An Appointment At An Apple Store (84)SK says

      Hi Ydelle,

      If your mother has the proof of purchase, set up an appointment with Apple or call Apple Support and have them walk you through all the steps to reset both the device passcode and the Apple ID.

      Reply

  51. How To Set Up An Appointment At An Apple Store (85)Amanda Locke says

    iPhone 6s will not stay on. I have charged it a and it still turns off. Been to A&T and they sent me to you.

    Reply

    • How To Set Up An Appointment At An Apple Store (86)SK says

      Hi Amanda,

      It sounds like your iPhone may need a new battery–are you able to take a look at your battery health information? If you use iOS 12, go to Settings > Battery > Battery Health.

      See what the Maximum Capacity is listed as a percentage and take a look at the message below Peak Performance Capability.

      Take look at this detailed article for information on iOS’s battery health indicators.

      Sam

      Reply

How To Set Up An Appointment At An Apple Store (2024)

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